Deadline: 8 September 2015
The United Nations Development Programme (UNDP) is currently accepting applications from the eligible applicants for the post of ICT Helpdesk Assistant based in Kyiv, Ukraine.
UNDP works in more than 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion.
Key Job Responsibilities
The ICT Helpdesk Assistant will perform the following functions-
- Implementation of ICT management systems and strategies;
- Effective functioning of the CO hardware and software packages;
- Support to networks administration;
- Provision of administrative support;
- Facilitation of knowledge building and knowledge sharing;
- Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
- Support to the use of VISION functionality for improved business results and improved client services;
- Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
- Provision of inputs to preparation of results-oriented workplans;
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
- Assistance in upgrading patch and anti-virus programs on a timely basis;
- Monitoring of file server traffic, usage and performance on a frequent and regular basis;
- Assistance in trouble-shooting and monitoring of network problems;
- Response to user needs and questions regarding network access;
- Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups;
- Extraction of data from various sources;
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required;
- Provision of ICT support to key events;
- Participation and assistance in the organization of training for the CO staff on ICT issues;
- Sound contributions to knowledge networks and communities of practice.
Eligibility Criteria
- Applicants must have-
- Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional and University Degree in Computer Science would be desirable;
- 3 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;
- Fluency in the UN and national language of the duty station.
- Other skills-
- Ability to provide basic IT support services;
- Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
- Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;
- Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
- Ability to perform work of confidential nature and handle a large volume of work;
- Some experience in client support, such as, a Help Desk or User Support Unit;
- Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
How to Apply
Applications must be submitted through online process.
For more information, please visit UNDP.
