- fundsforngos.org is offering non-tangible products and it is the responsibility of the customers to fully understand the product offered before placing the order.
- Customers cannot request refunds immediately after purchasing the products simply because they did not receive sign-up information, username/password, activation email and/or are unable to access the products instantly. If any of these problems occur, they can raise a complaint by emailing us at sales@fundsforngos.org and we will promptly respond back with the missing details within 7 days. In many cases, such problems occur due to spam filters in the email servers of customers.
- After purchase, customers cannot request refunds if they think that the products purchased are not suitable, not of satisfactory nature and/or of no interest to them anymore. All products offered by us are fully explained and customers are free to email us at sales@fundsforngos.org to seek more information about these products prior to purchase.
- Under certain conditions, fundsforngos.org will allow exchanges or substitutions of products already purchased if the customer informs us within 7 days by email at sales@fundsforngos.org, explaining the reason for the exchange.
- fundsforngos.org will issue refunds only under the following conditions:
- Unauthorized payment made from a third party account without the knowledge of the account holder.
- If a customer duplicates a payment for a single product.
- If a customer does not receive any response to his request or complaint from us within 7 days after the request or complaint has been launched.