Application Deadline : 11 Feb 2013
Applications from the eligible candidates are required at the World Bank for the position of HR Service Delivery Representative. Candidates should have excellent English skills and general email and telephone handling etiquette. Job location is Chennai, India.
Qualifications and Experience :
- Bachelor’s degree (HR, Management, Behavioral Sciences, Business, IT or other related field)
- Experience in HR Service Center environment
- Experience in handling client calls in a contact center environment.
- General knowledge of Telephone techniques and HR Policies/processes
- Excellent English skills and general email and telephone handling etiquette.
- Service oriented with proficiency in oral/written communication and interpersonal skills
Preferred Skills:
- HR Technology Skills (Peoplesoft, SAP, Remedy, T-Metrics of similar technology)
- Microsoft Suite Skills (Word, Excel)
- HRSSC Process Areas
- Experience working in an international environment.
Additional Comments / Job Requirements
- Ability and desire to perform routine tasks for extended periods of time with a high level of accuracy.
- Ability and desire to multi task.
- Strong Customer Service Orientation
- Proficiency in problem solving and analytical skills
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- Demonstrate and maintain expertise in assigned functional area.
- Initiative to gain knowledge and enhance contributions to the HRSSC.
- Strong interpersonal skills; proven relationship-builder
- Strong organizational skills
- Ability to handle sensitive and confidential information
- A Master’s degree is preferred for this role to allow for continued career development beyond Grade GD
- Ability to work any shift, including night shifts, as permanently assigned and/or on a temporary basis.
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