Deadline: 10 January 2016
Aga Khan Development Network (AKDN) is currently seeking applications from the eligible applicants for the post of Head of Senior Manager, Usage & Revenue in Afghanistan.
The Senior Manager, Usage & Revenue works within their Marketing team.
The mission of AKDN is to work to improve the welfare and prospects of people in the developing world, particularly in Asia and Africa, without regard to faith, origin or gender.
Key Jobs Responsibilities
The Senior Manager, Usage & Revenue will perform the following functions-
- Ensures budgeted revenues are met from existing customer base.
- Ensures budgeted RPM (Revenue per Minute), NRPM (Net Revenue per Minute) and MOU (Minute of Usage) as per budget.
- Engages customers based on micro segmentation, manages the performance of Customer Value Management campaigns.
- Builds and maintains operational processes for the development of customer propositions which will drive Lifetime Value, across products and segments.
- Builds process and maintains close cross functional deliverables to ensure budget realization of revenues and MOU.
- Ensures realization of budgeted retention numbers.
- Manages reduction of bad debts, and effective closure of complaints & service requests.
- Works closely with the operational and tele-services teams in delivery of Retention activities.
- Acquires implements and manages relationships with Retention Program Partners.
- Monitors the usage patterns across all the value segments and takes corrective measures where necessary.
- Generates and circulates the monthly Retention and Customer Life Cycle management reports.
Eligibility Criteria
Applicants must have-
- University degree in business marketing.
- Minimum 5 years of work experience in managing Usage & Revenue for prepaid in a telecom company.
- Strong and robust understanding of IN (Intelligent Network), CBS (Converged Billing System), DWH (Data Warehouse) Postpaid platform.
- Possess hands on experience of micro segmentation and campaign management in a prepaid environment for a telecom company.
- Strong analytical ability coupled with documentation and implementation skills.
- Strong leadership skills with the ability to coach develop and grow people for more challenging tasks.
- Strong organizational skills with a high attention to detail.
- Expertise in planning, implementation, and data analysis.
- Ability to work collaboratively with internal business partners.
- Previous experience in business process re-engineering or process improvement.
- Team player, strong presentation and communication skills.
- Fluency in English.
- Excellent MS Office skills with MS access.
How to Apply
Applicants must submit their applications through online process.
For more information, please visit AKDN.
