Deadline: 4 January 2016
World Food Programme (WFP) is currently seeking applications from the eligible applicants for the post of IT Operations Assistant in Aden or Amman, Jordan. The duration for the post is of 12 months.
The WFP is the world’s largest humanitarian agency fighting hunger worldwide.
Key Jobs Responsibilities
The IT Operations Assistant will perform the following functions-
- Provide first level support to users on IT issues, such as computers and network problems.
- Log support requests and escalate requests that cannot the resolved locally.
- Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc.
- Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc.
- Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc.
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.
- Administer user access to systems and databases, monitor system and application usage.
- Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person.
- Maintain web pages, electronic documents, and statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users.
- Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc.
- Perform other related duties as required.
Eligibility Criteria
Applicants must have-
- Completion of secondary school education supplemented by High school/diploma in the field of computer science, computer engineering or electronics engineering. University degree in computer science will be considered as a plus.
- Minimum two (2) years of relevant working experience.
- Ability to identify data discrepancies and rectify problems requiring attention.
- Excellent technical skills in the field of computer networks.
- Ability to identify and resolve operational problems with substantial independence.
- Experience resolving level 1 IT issues.
- Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work.
- Service orientation and Good communication skills in English.
- Ability to work in a team environment and coordinate assignments to achieve common goals.
- Fluency in both oral and written communication in English and Arabic.
How to Apply
Applicants must submit their applications through online process.
For more information, please visit WFP.
