Deadline: 11 August 2015
The Womankind Worldwide is currently accepting applications from the eligible applicants for the post of Fundraising and Database Officer based in Hackney, London (UK).
The Fundraising and Database Officer will support the growth of fundraising income by providing exceptional supporter care, including the accurate and efficient processing and acknowledgement of all donations, coordinating and supporting key eventsand maintaining Womankind’s supporter database.
Womankind Worldwide works in partnership with women’s organisations to support women in Africa, Asia and Latin America to transform their lives and communities.
Key Job Responsibilities
The Fundraising and Database Officer will perform the following functions-
- Coordinate the efficient and accurate recording and acknowledgement of donations: writing appropriate and timely acknowledgement letters, emails and SMS
- Write and update template thank you letters
- Respond to donor enquiries and provide personalised information on Womankind’s work when requested
- Working with the Individual Giving Manager to develop the supporter care strategy, proactively identifying and implementing new ways of improving supporter care
- Regularly identify lapsed committed givers and reactivate them through mailings and telephone calls
- Promote and coordinate Womankind teams for sponsored events including the London Marathon, RideLondon-Surrey 100 and the Royal Parks Half Marathon.
- Promote and support Womankind’s International Women’s Day community event alongside the Marketing Officer.
- Promote fundraising opportunities and events to new and existing supporters
- Support and advise individual supporters and community organisations on fundraising activities and events
- Keep the events information on the website up to date
- Coordinate efficient and accurate input and processing of all donations (cash, cheques, credit cards, Direct Debits and vouchers) accurately and in a timely manner, working closely with the administrative assistant
- Import standing order and Direct Debit payments into the fundraising database
- Improve the efficiency of processing donations
- Process Gift Aid claims monthly, liaising with the finance team
- Coordinate the validation and scanning of Gift Aid declarations
- Reconcile income recorded on Womankind’s fundraising database with management accounts on a monthly basis
- Maintain procedures for data entry, data selections, and reporting, ensuring that data protection requirements are met
- Ensure that others in the fundraising team use the database in line with agreed procedures
- Produce data selections for the Individual GivingManager; ensuring data is delivered to schedule, well presented and to specification.
- Use the reporting and query modules of the database and Excel to provide reports and information to the organisation.
Eligibility Criteria
Applicants must have-
- Experience and understanding of what makes exceptional supporter/customer care
- Excellent written communication skills
- Excellent verbal communication skills and experience of talking to supporters/customers over the phone and face to face
- Basic knowledge of charity fundraising
- Experience of supporting individuals and groups in fundraising activities
- Excellent numeracy skills
- Knowledge and demonstrable experience of working with databases, preferably The Raiser’s Edge, to input supporter and gift details, import data and produce queries and reports
- Excellent IT skills including experience with Excel and Word
- Able to work under pressure and stay calm and professional at all times, even when faced with difficult situations
- Able to take initiative and solve problems
- Excellent organisation and prioritisation skills
- Have empathy with the aims and objectives of Womankind Worldwide
How to Apply
Applicants must submit the complete application form via email.
For more information, please visit Womankind Worldwide.
