NGOs are organized institutions that not only deliver services but also manage staff personnel, oversee administration, and maintain cash funds.
As recipients of grants from various channels and project holders of welfare activities, they are required to uphold principles of accountability and transparency.
One of the strong indicators of these principles is keeping policies and manuals in place, based on which the organization’s day-to-day operations are to be carried out. Even donors ensure that their grant recipients have such systems in place before providing them funding support.
Many small organizations fail to keep up-to-date operational procedures either due to a lack of awareness about such things or because they do not have the skills to develop and maintain them.
In this regard, we have come up with samples of management and administrative policies for NGOs, which can be freely referred to for developing some of their own. NGOs are advised not to copy the material presented here as it is but rather use it as a reference and improvise it further to produce effective and tailor-made policies suitable to their local environments.
The policies presented here are standard procedures, and they have been uploaded here for reference only. By no means are they complete or perfect, and NGOs are recommended to use the material as a suggestion rather than as a rule.
These policies serve several key purposes:
Governance and Accountability:
Establishing clear policies helps define the roles and responsibilities of the board, management, and staff. This ensures that the organization remains accountable to its stakeholders, including donors, beneficiaries, and the public.
Financial Management:
Policies related to financial management ensure that funds are used effectively and transparently. This includes guidelines on budgeting, accounting, procurement, and financial reporting, which are critical for maintaining donor confidence and ensuring sustainability.
Human Resources Management:
NGOs often rely on a mix of paid staff and volunteers. Human resource policies cover recruitment, compensation, benefits, performance evaluation, and conflict resolution. These policies help create a positive work environment, improve staff retention, and ensure that the organization can attract qualified individuals.
Operational Efficiency:
Administrative policies related to operations, such as project management, communication, and IT systems, help streamline processes and improve efficiency. These policies ensure that the organization can effectively implement its programs and respond to emerging needs.
Risk Management and Compliance:
NGOs operate in environments that can be unpredictable and sometimes volatile. Risk management policies help identify, assess, and mitigate potential risks. Additionally, compliance policies ensure that the organization adheres to legal and regulatory requirements in the countries where it operates.
Monitoring and Evaluation:
Policies on monitoring and evaluation (M&E) are critical for assessing the impact of the NGO’s work. M&E policies guide how data is collected, analyzed, and used to inform decision-making and improve program effectiveness.
Ethical Standards and Integrity:
NGOs are often held to high ethical standards. Policies related to ethics and integrity, such as codes of conduct, anti-corruption measures, and conflict of interest guidelines, are vital for maintaining the trust of stakeholders.
Administrative and management policies form the backbone of effective NGO operations. They provide the structure needed to navigate complex challenges, ensure accountability, and achieve the organization’s mission. By adhering to these policies, NGOs can operate more efficiently, maintain transparency, and deliver greater impact in the communities they serve.
We have created samples of management and administrative policies for NGOs, which can be freely referred to for developing some of their own. NGOs are advised not to copy the material presented here as it is but rather use it as a reference and improvise it further to produce effective and tailor-made policies suitable to their local environments.
The policies presented here are standard procedures, uploaded here for reference only. They are by no means complete or perfect, and NGOs are recommended to use the material as a suggestion rather than as a rule.
1. General Personnel Policy (also Human Resource Policy)
(1). Purpose and Categories of Personnel…..
(2). Volunteers and Personnel Recruitment…..
(3). Appointment Letter and Staff Orientation at the NGO…..
(4). Employee Salary Benefits in NGOs…..
(5). Travel Rules & Regulations at NGO…..
(6). Holidays and Leave in NGOs…..
(7). Employee Termination Rules in NGOs…..
(8). Conflict Management Policy in NGOs…..
(9). Settling Grievance Policy in NGOs…..
(10). Peformance Evaluation System Policy for NGOs…..
(11). Policy for Annual Performance Evaluation at NGOs
2. Communications Policy
3. Computer Policy
4. Procurement Policy
5. Fixed Assets Policy
6. Finance Policy
Copyright: This (and other material) on our website is subject to copyright protection. Please do not just copy and paste this material. We encourage you to read through it and work upon it to build better systems for your organization.
1. Purpose and Categories of Personnel…..
2. Volunteers and Personnel Recruitment…..
3. Appointment Letter and Staff Orientation at the NGO…..
4. Employee Salary Benefits in NGOs…..
5. Travel Rules & Regulations at NGO…..
6. Holidays and Leave in NGOs…..
7. Employee Termination Rules in NGOs…..
8. Conflict Management Policy in NGOs…..
9. Settling Grievance Policy in NGOs…..
10. Peformance Evaluation System Policy for NGOs…..
11. Policy for Annual Performance Evaluation at NGOs
2. Communications Policy
3. Computer Policy
4. Procurement Policy
5. Fixed Assets Policy
6. Finance Policy