Application Deadline : 1 Feb 2013
Applications are required from the deserving candidates for the position of Customer Service Representative at the World Bank. The job type is professional and technical. Location of the job is Washington, DC. Candidates should be fluent in English.
Duties and Responsibilities :
- Interacts with clients on a frequent basis, using face-to-face meetings, phone, and email as the initial provider of GSDPM services.
- Advises clients on the full range of services, production techniques and technology options; responds to routine and moderately complex inquiries both orally and in writing.
- Receives and reviews client requests and electronically submitted job tickets for quality and completeness of submission; clarifies client expectations for final product and schedule; and identifies and resolves any issues throughout the production process.
- Selects the appropriate product process, prepares time/cost estimates for completion, and ensures timely closing and invoicing of jobs upon completion.
- Serves as liaison between client and technical staff throughout job production process and ensures that quality work is completed on schedule.
- Tracks and monitors requests against service standard turnaround times; handles client requests for changes and communicate the impact on budget and timeline.
- Stays current with latest sustainability initiatives for the Bank Group in order to advise clients on wise use of resources and reduce the Bank Group’s environmental impact.
- Works effectively for GSDPM to ensure sales revenue helps meet unit chargeback cost-recovery goals.
- Performs basic pre-flighting work on digital files to identify and manage resolution of problems.
- Gains an understanding of GSDPM’s internal products, services, capabilities and workflow.
- Maintains current knowledge and skills as technology trends and workflows change.
- Works flexibly within unit, or in other units as needed, to help meet client needs.
- Processes business card orders, assisting clients to ensure that the orders are placed accurately, and that the quality meets or exceeds client expectations.
- Works with other Customer Service Representatives on knowledge sharing and the division of duties within the unit. Assists on projects when other representatives are away.
Qualifications and Experience :
- Associate’s Degree in Graphic Arts or other relevant field, or equivalent combination of education and experience.
- Minimum of four years of relevant work experience.
- Knowledge of graphic arts industry and associated processes and production techniques from design through distribution preferable.
- Ability to process and preflight basic digital files.
- Ability to work in Microsoft office software applications.
- Some knowledge of the audiovisual service industry and electronic publishing preferable but not required.
For more information visit this link.
