Application Deadline : 11 Feb 2013
World Bank announces vacancy for the post of HR Service Delivery Assistant and is seeking applications from the qualified candidates. This is professional & technical based job and the job location is Chennai, India. Candidates should have excellent reading, writing, and listening skills.
Duties and Responsibilities :
Working under the overall direction of the Program Manager, HRSSC
- Resolves complaints and answers customer queries regarding services and procedures.
- Reviews Service Center operational practices for effectiveness and practicality; facilitates solutions as appropriate and necessary
- Trains and instructs Intake and Processing staff
- Communicates with other departments and management to resolve problems and expedite work.
- Interprets and communicates work procedures and company policies to staff.
- Helps workers in resolving problems and completing work.
- Produces daily service reports and communicates team achievements
- Regularly monitors email responses to ensure appropriate messaging and make improvements where necessary.
- Regularly monitors work flow to ensure timely responsiveness to staff inquiries and to facilitate operational achievement of SLA’s and KPI’s
- Facilitates and monitors service center team daily scheduling to ensure appropriate levels of team coverage each day and during peak periods
Qualifications and Experience :
- Masters Degree in Human Resources, management, behavioral sciences, or other related field.
- Minimum of 2 years’ experience in an HR Service Delivery, Call Center or Customer Service environment
- Knowledge of HR, Compensation and Benefits Service Delivery a plus
- Ability to determine priorities based on the requirements of the business and quickly adapt an approach for necessary HR Service Center change
- Excellent communications skills • Excellent reading, writing, and listening skills
- PeopleSoft, Telephony, and Case Management application skills a plus
- Ability to work any shift, including night shifts, as permanently assigned and/or on a temporary basis.
For more information visit this link.
